1
Capture
Calls, emails, texts, chats, forms, and webhooks.
AI Front Office
Capture more enquiries and give every lead a clearer next step.
Ava captures and qualifies enquiries across enabled channels. Logicl turns them into structured lead context, reviewable responses and owned handoffs so your team can act sooner.
Move faster than a message-taking service while keeping people responsible for customer communication.
AI Front Office
Not just an AI receptionist. Your AI workflow front office.
Most AI reception tools stop at taking a message. Logicl turns the enquiry into a structured response, workflow, job, quote, handoff, and follow-up path.
2
Understand
AI classifies intent, urgency, service need, and customer context.
3
Respond
Drafts the first response using the right industry tone and template.
4
Create workflow
Applies a workflow template for jobs, quotes, service requests, migration requests, or support.
5
Handoff
Routes work to the right person, team, or stage.
6
Complete
Tracks outcome, follow-up, quote/invoice workflow, and customer status.
AI Office Manager
Logicl can run your front office workflow.
Capture demand from every channel, prepare the response, route it into jobs, quotes, scheduling, dispatch and handoff workflows, then track work through completion.
Channels
AI Phone Intake
Twilio-ready call intake that captures caller details, service needs, urgency, and next steps.
AI Email Responder
Drafts fast, context-aware replies and turns email enquiries into workflows.
AI Text Follow-Up
Prepares SMS follow-ups, reminders, and customer updates when Twilio is configured.
Website Chatbot
Engages visitors, answers FAQs, captures leads, and creates workflow-ready enquiries.
Workflow actions
Lead Capture Pro
Collects names, contact details, service needs, source, qualification notes, and next actions.
Real-Time Summaries
Summarises calls, emails, chats, texts, handoffs, and workflow activity.
Smart Routing
Routes enquiries to the right person, team, department, or workflow stage.
Booking & Scheduling Workflow
Guides appointment/job scheduling and reduces missed handoff steps.
Business records
Jobs Manager
Creates, assigns, and tracks jobs from first enquiry through completion.
Customer CRM-lite
Stores contacts, interactions, response history, workflow status, and outcomes.
Quoting Workflow
Turns enquiries into quote requests, approval steps, follow-ups, and outcome tracking.
Invoicing Workflow
Tracks quote-to-invoice handoff and payment follow-up readiness.
Visibility
Answering FAQs
Gives instant answers to common questions such as service areas, process, pricing guidance, and next steps.
Complex Query Escalation
Flags complex, urgent, or low-confidence enquiries for human review.
Train Logicl
Customises responses, tone, templates, FAQs, escalation rules, and workflow steps by industry.
Executive Visibility
Shows enquiry volume, response status, workflow stage, handoff bottlenecks, and outcomes.
Workflow outcomes
From enquiry to jobs, quotes, invoices, schedules and handoffs.
Logicl prepares the work path and keeps the status visible. Connected providers can extend the flow; until then, the public demo stays in safe sample and readiness mode.
Jobs
Create and assign job-ready workflow cards from first enquiry context.
Quotes
Prepare quote requests, approvals, follow-ups and outcome tracking.
Invoices
Track quote-to-invoice handoff and payment follow-up readiness.
Schedules
Guide booking and dispatch workflow steps when scheduling systems are connected.
Handoffs
Keep owner, team, checklist and next action context attached.
Outcomes
Track complete, won, lost, closed, escalated or awaiting-customer states.
Scaffolded
AI Phone Intake
What it does
Captures after-hours caller details, summarises urgency, and prepares a workflow card for callback or quoting.
Example incoming request
Customer in Maroochydore reports a burst pipe under the vanity after hours.
AI draft response
Thanks for calling {companyName}. This is Ava. I can capture the address, urgency, access notes and best callback time so the team can respond with context.
Workflow created
After-hours call -> Urgency captured -> Callback prepared -> Job workflow -> Team handoff
Next actions
Confirm suburb
Capture issue type
Mark urgency
Prepare callback note
Handoff note
After-hours plumbing enquiry: burst pipe under vanity. Ava captured address, urgency and preferred callback.
Voice readiness
Receive a call-ready workflow from Ava.
When Twilio is connected, Ava can answer using your company name, capture caller details, and create a workflow-ready summary. Until then, Logicl demonstrates the intake flow using safe sample mode.
Phone intake
Twilio-ready
SMS follow-up
Guarded setup
AI response
Review-first
Voice profile
Ava
Thanks for calling Acme Services. This is Ava. I can take a few details and help direct your enquiry to the right person.
Channels
Phone, email, text, chat, form and webhook intake.
Every channel feeds the same first-response engine, workflow template selection, owner handoff and outcome tracking path.
Call intake
Phone
Twilio-ready phone intake captures caller details, urgency, service needs and next steps.
Draft response
AI email response drafts turn inbound messages into workflow-ready enquiries.
Guarded follow-up
Text
SMS follow-up readiness prepares reminders and updates when Twilio is configured.
Lead capture
Chat
Website chat captures FAQs, leads, qualification notes and handoff context.
Structured intake
Form
Forms collect structured contact, service, location and preferred contact details.
Event intake
Webhook
Webhooks bring external events into the same first-response and workflow engine.
Industry templates
Template-driven workflows for trades, services, sales and operations.
Templates include sample FAQs, qualification questions, response tone, workflow stages, default tasks, handoff notes and escalation rules.
Open industry templatesGeneral sales enquiry
Qualify a broad inbound enquiry and turn it into a response, owner handoff, and outcome workflow.
New enquiry -> AI qualified -> First response drafted -> Awaiting customer -> Scheduled / quoted
Service business
Capture service enquiries, prepare customer follow-up, and move work into scheduling or job handoff.
New enquiry -> AI qualified -> Service details captured -> Scheduling workflow -> Assigned
Trades / field services
Turn trade, repair, quote, and site-work enquiries into scheduling and handoff workflows.
New enquiry -> AI qualified -> Quote requested -> Scheduled -> Assigned
IT services / managed services
Classify managed-service requests, draft first response, and create service workflow tasks.
New enquiry -> Stack captured -> Needs assessment -> Integration review -> Proposal workflow
Automotive sales / broker enquiry
Handle vehicle, finance, trade-in and broker enquiries as industry-specific response workflows.
New enquiry -> Vehicle brief captured -> Finance/trade-in questions -> Matching stock/options -> Customer follow-up
Legal enquiry
Routes legal enquiries carefully with mandatory human review and non-advisory acknowledgement.
New enquiry -> Conflict-safe intake -> Matter type captured -> Urgency triage -> Human review
Real estate enquiry
Qualify buyer, seller, renter and property-management enquiries into owner-ready workflows.
New enquiry -> Property details captured -> Seller classification -> Appraisal request -> Agent handoff
Migration / software switch enquiry
Turn Jira, Confluence, Notion or software-switch enquiries into dry-run and rollout workflows.
New enquiry -> Source systems captured -> Dry-run mapping -> Risk review -> Migration plan
Microsoft 365 integration enquiry
Prepare Outlook, Graph, mailbox, calendar and Teams requests for technical workflow handoff.
New enquiry -> AI qualified -> First response drafted -> Awaiting customer -> Scheduled / quoted
Support request
Classify inbound support issues, draft the first acknowledgement and create support tasks.
New enquiry -> AI qualified -> Impact captured -> Severity triage -> Assigned
Operations incident
Route operational incidents and risk signals into clear ownership, handoff and completion tracking.
New enquiry -> AI qualified -> First response drafted -> Awaiting customer -> Scheduled / quoted
Quoting request
Turn quote enquiries into scope capture, approval, follow-up and outcome tracking workflows.
New enquiry -> AI qualified -> Quote requested -> Scope captured -> Approval workflow
Invoicing / payment follow-up
Track quote-to-invoice handoff, payment follow-up and customer communication steps.
New enquiry -> AI qualified -> Invoice reference captured -> Finance owner assigned -> Payment follow-up readiness
Ava white-label greeting
Ava answers as your company assistant.
Ava uses the customer company, business or workspace name in customer-facing phone intake. Logicl powers the workflow engine behind the scenes.
Thanks for calling Acme Services. This is Ava. I can take a few details and help direct your enquiry to the right person.
Connector readiness
Safe current mode, clear future path.
Logicl provides connector-ready intake and handoff paths. Signed-in app views show technical readiness once customer provider credentials are supplied.
Phone
Twilio-ready
SMS
Guarded setup
AI response
Review-first
FAQ
Common AI Front Office questions.
Is Logicl just an AI receptionist?
No. Logicl includes AI receptionist-style intake, but the product focus is the AI Front Office plus Workflow Engine: response drafts, workflow templates, jobs, quotes, handoffs, follow-ups and outcome tracking.
Does Logicl answer calls live today?
The public implementation is Twilio-ready phone intake. Live call answering depends on the customer Twilio configuration and provider setup.
Can it send SMS automatically?
SMS follow-up is approval-aware. Any outbound sending depends on approved setup, configured provider credentials and appropriate human review.
Can Logicl prepare quotes and invoices?
Logicl prepares quote workflow and invoice workflow steps, captures required details and routes work for human or connected-system review.
How is Ava branded?
Ava answers as the customer company assistant using the customer company, business or workspace name. Logicl powers the workflow behind the scenes.