1
Capture
Missed calls, after-hours enquiries, emails, texts, chats, forms and webhooks.
AI Front Office
Capture missed enquiries and turn calls into reviewable next steps.
Ava helps Australian service businesses capture missed leads, after-hours enquiries and caller context. Logicl turns that evidence into structured lead notes, follow-up drafts and owned handoffs for your team to review.
Customer follow-up stays human-approved. The owner stays in control.
Missed callsAfter-hours evidenceReview-first follow-up
AI Front Office
Ava captures missed enquiries. Logicl turns them into owner-reviewed work.
Instead of promising a fully automatic receptionist, Logicl focuses on practical front-office work: capture the enquiry, preserve the evidence, prepare the draft and keep the owner in control.
2
Understand
AI classifies intent, urgency, service need and customer context as reviewable evidence.
3
Prepare draft
Prepares the first response or follow-up draft using the right industry tone and template.
4
Create workflow
Applies a workflow template for jobs, quotes, service requests, migration requests or support.
5
Handoff
Routes work to the right owner, team or stage for review.
6
Approve and act
People approve customer follow-up, quote/invoice workflow and external actions.
AI Office Manager
A front-office workflow your team can review.
Capture demand from enabled channels, prepare response drafts, route work into jobs, quotes, scheduling, dispatch and handoff workflows, then keep follow-up approval-aware.
Channels
AI Phone Intake
Twilio-ready call intake that captures missed caller details, service needs, urgency and reviewable call evidence.
AI Email Responder
Drafts context-aware replies and turns email enquiries into workflows for owner review.
AI Text Follow-Up
Prepares SMS follow-up drafts, reminders and customer updates for human approval when Twilio is configured.
Website Chatbot
Engages visitors, answers approved FAQs, captures leads and creates workflow-ready enquiries.
Workflow actions
Lead Capture Pro
Collects names, contact details, service needs, source, qualification notes, and next actions.
Real-Time Summaries
Summarises calls, emails, chats, texts, handoffs, and workflow activity.
Smart Routing
Routes enquiries to the right person, team, department, or workflow stage.
Booking & Scheduling Workflow
Guides appointment and job scheduling steps while availability and booking decisions stay reviewable.
Business records
Jobs Manager
Prepares and tracks job-ready workflow cards from first enquiry through completion.
Customer CRM-lite
Keeps contacts, interactions, response history, workflow status and outcomes visible for review.
Quoting Workflow
Turns enquiries into quote requests, approval steps, follow-ups, and outcome tracking.
Invoicing Workflow
Tracks quote-to-invoice handoff and payment follow-up readiness.
Visibility
Answering FAQs
Uses approved FAQ context for common questions such as service areas, process, pricing guidance and next steps.
Complex Query Escalation
Flags complex, urgent, or low-confidence enquiries for human review.
Train Logicl
Customises responses, tone, templates, FAQs, escalation rules, and workflow steps by industry.
Executive Visibility
Shows enquiry volume, response status, workflow stage, handoff bottlenecks, and outcomes.
Workflow outcomes
From enquiry to reviewable jobs, quotes, invoices, schedules and handoffs.
Logicl prepares the work path and keeps the status visible. Connected providers can extend the flow; until then, the public demo stays in safe sample and readiness mode.
Jobs
Create and assign job-ready workflow cards from first enquiry context.
Quotes
Prepare quote requests, approvals, follow-ups and outcome tracking.
Invoices
Track quote-to-invoice handoff and payment follow-up readiness.
Schedules
Guide booking and dispatch workflow steps when scheduling systems are connected.
Handoffs
Keep owner, team, checklist and next action context attached.
Outcomes
Track complete, won, lost, closed, escalated or awaiting-customer states.
Scaffolded
AI Phone Intake
What it does
Captures after-hours caller details, summarises urgency, and prepares a workflow card for callback or quoting.
Example incoming request
Customer in Maroochydore reports a burst pipe under the vanity after hours.
AI draft response
Thanks for calling {companyName}. This is Ava. I can capture the address, urgency, access notes and best callback time so the team can respond with context.
Workflow created
After-hours call -> Urgency captured -> Callback prepared -> Job workflow -> Team handoff
Next actions
Confirm suburb
Capture issue type
Mark urgency
Prepare callback note
Handoff note
After-hours plumbing enquiry: burst pipe under vanity. Ava captured address, urgency and preferred callback.
Voice readiness
See how Ava turns missed calls into review-ready workflows.
When Twilio is connected and readiness is reviewed, Ava can answer using your company name, capture caller details, and prepare a workflow-ready summary. Follow-up drafts remain for human approval.
Phone intake
Twilio-ready
SMS follow-up
Guarded setup
AI response
Review-first
Voice profile
Ava
Thanks for calling Acme Services. This is Ava. I can take a few details and help direct your enquiry to the right person.
Channels
Phone, email, text, chat, form and webhook intake.
Every channel feeds the same first-response engine, workflow template selection, owner handoff and human-approved follow-up path.
Call evidence
Phone
Twilio-ready intake captures missed and after-hours call details, urgency, service needs and reviewable evidence.
Draft response
AI email response drafts turn inbound messages into workflow-ready enquiries for owner review.
Guarded follow-up
Text
SMS follow-up readiness prepares draft reminders and updates for human approval when Twilio is configured.
Lead capture
Chat
Website chat captures FAQs, leads, qualification notes and handoff context for team review.
Structured intake
Form
Forms collect structured contact, service, location and preferred contact details.
Event intake
Webhook
Webhooks bring external events into the same first-response and workflow engine.
Industry templates
Template-driven workflows for trades, services, sales and operations.
Templates include sample FAQs, qualification questions, response tone, workflow stages, default tasks, handoff notes and escalation rules.
Open industry templatesGeneral sales enquiry
Qualify a broad inbound enquiry and turn it into a response, owner handoff, and outcome workflow.
New enquiry -> AI qualified -> First response drafted -> Awaiting customer -> Scheduled / quoted
Service business
Capture service enquiries, prepare customer follow-up, and move work into scheduling or job handoff.
New enquiry -> AI qualified -> Service details captured -> Scheduling workflow -> Assigned
Trades / field services
Turn trade, repair, quote, and site-work enquiries into scheduling and handoff workflows.
New enquiry -> AI qualified -> Quote requested -> Scheduled -> Assigned
IT services / managed services
Classify managed-service requests, draft first response, and create service workflow tasks.
New enquiry -> Stack captured -> Needs assessment -> Integration review -> Proposal workflow
HVAC and air-conditioning enquiry
Capture heating, cooling and ventilation enquiries for safe technician or estimator review without diagnosing equipment.
New enquiry -> AI qualified -> Safety and urgency reviewed -> System details captured -> Service or quote requested
Automotive sales / broker enquiry
Handle vehicle, finance, trade-in and broker enquiries as industry-specific response workflows.
New enquiry -> Vehicle brief captured -> Finance/trade-in questions -> Matching stock/options -> Customer follow-up
Legal enquiry
Routes legal enquiries carefully with mandatory human review and non-advisory acknowledgement.
New enquiry -> Conflict-safe intake -> Matter type captured -> Urgency triage -> Human review
Real estate enquiry
Qualify buyer, seller, renter and property-management enquiries into owner-ready workflows.
New enquiry -> Property details captured -> Seller classification -> Appraisal request -> Agent handoff
Migration / software switch enquiry
Turn Jira, Confluence, Notion or software-switch enquiries into dry-run and rollout workflows.
New enquiry -> Source systems captured -> Dry-run mapping -> Risk review -> Migration plan
Microsoft 365 integration enquiry
Prepare Outlook, Graph, mailbox, calendar and Teams requests for technical workflow handoff.
New enquiry -> AI qualified -> First response drafted -> Awaiting customer -> Scheduled / quoted
Support request
Classify inbound support issues, draft the first acknowledgement and create support tasks.
New enquiry -> AI qualified -> Impact captured -> Severity triage -> Assigned
Operations incident
Route operational incidents and risk signals into clear ownership, handoff and completion tracking.
New enquiry -> AI qualified -> First response drafted -> Awaiting customer -> Scheduled / quoted
Quoting request
Turn quote enquiries into scope capture, approval, follow-up and outcome tracking workflows.
New enquiry -> AI qualified -> Quote requested -> Scope captured -> Approval workflow
Invoicing / payment follow-up
Track quote-to-invoice handoff, payment follow-up and customer communication steps.
New enquiry -> AI qualified -> Invoice reference captured -> Finance owner assigned -> Payment follow-up readiness
Ava white-label greeting
Ava answers as your company assistant.
Ava uses the customer company, business or workspace name in customer-facing phone intake. Logicl powers the evidence, review and workflow engine behind the scenes.
Thanks for calling Acme Services. This is Ava. I can take a few details and help direct your enquiry to the right person.
Connector readiness
Safe current mode, clear future path.
Logicl provides connector-ready intake and handoff paths. Signed-in app views show technical readiness, test evidence and approval gates once customer provider credentials are supplied.
Phone
Twilio-ready
SMS
Guarded setup
AI response
Review-first
FAQ
Common AI Front Office questions.
Is Logicl just an AI receptionist?
No. Ava supports AI receptionist-style intake, but the product focus is an AI front office: missed enquiry capture, call evidence, response drafts, workflow templates, handoffs and owner review.
Does Ava answer calls live today?
Ava phone handling is a controlled setup path. It depends on customer Twilio configuration, provider readiness, test evidence and approval before live handling is considered.
Can it send SMS automatically?
No. SMS follow-up is approval-aware. Logicl can prepare drafts and readiness context, but outbound sending depends on configured providers and appropriate human review.
Can Logicl prepare quotes and invoices?
Logicl prepares quote and invoice workflow steps, captures required details and routes work for human or connected-system review.
How is Ava branded?
Ava answers as the customer company assistant using the customer company, business or workspace name. Logicl powers the workflow behind the scenes.